Order Policies

Find detailed information about shipping, guarantees and warranty, promotions and order changes and cancellations.

Certified Window Fashions Guarantees

100% Satisfaction Guarantee

If you’re not 100% satisfied with the style, color or quality of your blind, shade or shutter, we’ll work with you to make it right. Simply contact us within 30 calendar days after delivery to your home and we’ll walk you through returning your window fashion . We’ll send a replacement of equal value at no additional charge. Read the details of our Satisfaction Guarantee here to ensure your order qualifies.

GuaranteedFit – Guaranteed to Fit

GuaranteedFit is a Certified Window Fashions exclusive to give you peace of mind about measuring your blinds.

Read all about our GuaranteedFit policy and what is covered here.

14-Day Price Guarantee

Worried that a product you want may go on sale soon? If you buy a product from us and see it at a lower price within 14 calendar days after your original purchase, just give us a call at 239-495-7202 and we’ll refund the difference!

Be sure that the sale item has the same options as your original selection, and that the sale price that we are matching against is live on Certified Window Fashions when you contact us to claim the guarantee. If these criteria are met, we’ll give you a credit for the difference in price, plus tax.

Warranty

Please view our standard Product Warranty page for more information. If you upgraded to the Life Proof Extended Warranty (not currently available), you can view the policy here.

Privacy and Security

Safe and Secure Internet Commerce

When you place orders, all of your information is processed through our secure server. We utilize industry-standard Secure Sockets Layer (SSL) technology that encrypts all your information before it is sent to us. If you would prefer not to place your order online, simply contact us by phone and a customer service representative will take it for you.

Privacy

We respect your privacy, and know that it is important to you how your information is handled. All personal information you provide us WILL remain securely confidential and be used solely to communicate better with you. To see the ways that we use the information you provide us, visit our Privacy Policy for further details.

Payment and Fees

Payment Options

We accept Visa, Mastercard and American Express online. Cashier’s checks, personal checks and money orders must be mailed to our office before your order can be started. All orders paid by check will require a holding period of 5-7 calendar days for your check to clear before the order will be put into production. In some cases, coupon discounts may be offered via coupon codes; note that only one coupon code may be used per order. In the unlikely event that there is an error in pricing, we reserve the right to correct the pricing. You will have the option to cancel the order or pay the correct amount for the product.

Sales Tax

In compliance with state tax laws, we are required to charge state sales tax.

Order Changes and Refunds

Changes, Cancellations and Refunds

Because our products are custom made to your exact specifications, they are not suitable for resale in the ordinary course of business. Therefore, it is important that you are sure of your decisions before you finalize your purchase. We are happy to change or cancel orders as long as you contact us within 24 hours from the date and time the order was submitted to us. Please call our Customer Service department at 239-495-7202 to process any changes or cancellations. Below are some points about how we handle cancellations and changes:

• Since production typically starts the morning after the order is placed, cancellations and changes can only be made for a period of 24 calendar hours after your online order is finalized.
• Address changes are not permitted once the manufacturer has shipped your product.
• If you cancel your order during this 24 calendar hour period, we will refund your money.
• Under no circumstance can we either refund any money or issue any credits for a credit card purchase if the cancellation or change occurs at any time beyond this 24 calendar hour period.
• On extremely rare occasions there may be delays caused by out-of-stock materials, shipping delays, temporary factory overload, holidays, or other factors beyond our control. In the event of a known delay and a manufacturer notifies us, you will be contacted that day.
• We reserve the right to reject any order, at our discretion.

Inspection of Merchandise

IMPORTANT: If your merchandise has been damaged in shipment, was made incorrectly, or has any manufacturer defects, notify us within 14 calendar days after delivery to your home and we’ll have the damaged merchandise either repaired or replaced at no cost to you. If you do not notify us within this 14-day period, we won’t be able to do so. All damaged shipments must be signed for as damaged.

Shipping Information

We want your ordering experience to be as simple as possible, which is why we offer free shipping to the contiguous United States.

Hawaii and Alaska

• We cannot ship shutters to Hawaii or Alaska.
• For oversized products (96″ or over in width or height), we’ll contact you by phone and email to collect a shipping fee.

Other Notes on Shipping:

• No shipments can be made to PO Box addresses.
• No shipments can be made to military bases outside the continental United States (APO and FPO addresses).
• For the fastest service possible, we ship most products directly from the manufacturing facility located closest to you.
• Address changes are not permitted once the manufacturer has shipped your product.
• All delivery times listed on Certified Window Fashions ’s website or on any other Certified Window Fashions material (ads, direct mail, emails, etc.) are estimates.

Multiple Shipments

Different types of window treatments are often made in different manufacturing facilities. For the fastest delivery, we ship each product to you as soon as it is ready, meaning you may receive multiple shipments for the same order. That way, you’ll have each product as soon as possible!

*Oversized Shipments

For shipments that must be sent via common carrier (usually blinds more than 94″ wide), the carrier will call you to schedule delivery. Your package will not be delivered until you confirm a delivery time. If you do not schedule within 3 days of the carrier’s attempt to call, you’ll be charged storage fees on a per-day basis. Once fees begin, 3 more contact attempts will be made before your order is destroyed.

Therefore, it is very important that you provide a good contact number when ordering, and that you answer or promptly respond to contact attempts from the freight carrier or from Certified Window Fashions.

We highly recommend that you inspect all oversized packages for damage.

• Product(s) with minor damage may be able to be used and should be accepted and noted.
• There is a 14-day time period to report any unusable product for a remake. Please contact us within 14 days of receiving your package if you think you need a remake.
• If your package is too large to ship by UPS or FedEx, we will ship it from the manufacturer’s facility via freight carrier, usually to your front door. (Please note: Carriers do not typically deliver to apartments or condos within multi-unit buildings.)
• Customer is responsible for the disposal of all shipping and packaging materials including pallets used for large shipments.

Freight Damage and Missing Parts

Upon receiving your order please be sure to inspect boxes carefully and alert your driver to any observed damage. If you find damaged items, please do not discard the boxes! We highly encourage you to take pictures of the damage, as the carrier will likely require them to process your claim.

Please contact us within 14 calendar days of the delivery date to report any freight claims to Certified Window Fashions Customer Service.

If any parts are missing from your order (including installation materials such as screws and brackets), please contact us within 30 calendar days and we’ll help you get replacement parts.

International Shipping

Click here for freight forwarding information and contacts.

Delivery Times

Delivery times given are estimates based on normal production and shipping times and may vary depending on the product.

• Estimated delivery times include working days after our receipt of your completed order and exclude weekends, holidays and factory closing days.
• On occasion, there may also be delays caused by backordered merchandise, factories slowing or stopping production to take inventory, temporary factory overload, or other unforeseen problems.
• Estimated delivery times may also vary during peak seasons such as holidays.

Discontinued and/or Back Ordered Items

At times, products or colors are discontinued or placed on backorder by manufacturers we work with. We make every effort to remove discontinued items as soon as we are made aware of them. Whenever we receive notice of backordered items, we will notify you immediately and give you the option to change or cancel your order.

Holiday Shipping Deadlines

*All orders made by November 1, 2019 are guaranteed by Thanksgiving. Exclusions Apply.

*Specific products only (listed here) ordered by November 5, 2019 are guaranteed by Thanksgiving.

Maximum refund of $1,000 per order. This offer does not apply to shipments outside of the 48 contiguous United States. We cannot guarantee delivery before Thanksgiving for oversold materials, incomplete orders, specialty shapes, arches, skylights, shutters, motorized products, oversized products, draperies, custom template products, products with stated production times that will preclude delivery by the holiday, orders of more than 20 blinds, or in an event of a natural disaster; delivery subject to shipping availability.

This guarantee does not apply to service-related products, including measure and install services, nor does this guarantee apply to the products ordered with services provided through our authorized service providers, including products ordered with measure and installation services purchased through Certified Window Fashions. Must call to claim guarantee by December 23, 2019.

Guaranteed Delivery by Christmas – Or it’s FREE

*All orders made by November 25, 2019 are guaranteed by Christmas Day. Exclusions Apply.

*Products on this page ordered by November 25, 2019 are guaranteed by Christmas. Maximum refund of $1,000 per order. This offer does not apply to shipments outside of the 48 contiguous United States. Offer also excludes orders for products where components or fabrics become backordered, at either the time of purchase or after purchase date. Exclusions also apply to incomplete orders, specialty shapes, arches, skylights, shutters, motorized products, oversize products, custom template products, products with stated production times that will preclude delivery by the holiday, orders of more than 20 blinds, or in an event of a natural disaster; delivery subject to shipping availability. This guarantee does not apply to service-related products, including measurement and installation services, nor does this guarantee apply to the products ordered with services provided through our authorized service providers, including products ordered with measurement and installation services purchased through Certified Window Fashions. View order policies here. Must call to claim guarantee by January 4, 2019.

Commercial Orders

Any order containing 25 or more of the same products, of tax-exempt status, or containing any Certified Window Fashions Commercial brand product will be considered a commercial order.

Commercial orders do not qualify for our 100% Satisfaction or GuaranteeFit Guarantees.

Promotions and Exclusions

*Promotions or discounts – Not redeemable for cash, gift cards, gift certificates or store credit. Offer valid only while supplies last or until expiration date and not applicable to canceled orders due to out-of-stock merchandise. Discount does not apply to taxes, shipping and handling charges or similar charges. Returns or exchanges where a restock, remake or other discount was applied may result in an adjusted refund amount. Promotional offers may be modified or terminated at any time without notice.

**Discount Exclusions: Stackable promotions are those that offer an additional discount incentive on top a current and valid coupon code or promotion. Limit one stackable coupon per order. Must be used in one transaction. Cannot be combined with any other stackable offers or used for previously purchased merchandise. Not redeemable for cash, gift cards, or gift certificates. Offer valid only while supplies last or until expiration date listed and not applicable to canceled orders due to out-of-stock merchandise. Discount does not apply to taxes, shipping and handling charges or similar charges. Returns or exchanges where a restock or remake or other discount was applied may result in an adjusted refund amount.

Stackable promotions or discounts do not apply to the following sales events: Memorial Day, July 4th, and Labor Day. Promotional offers may be modified or terminated at any time without notice. Only one stackable promo can be used per order.

Sitewide Sale Exclusions

Select products, at times, may be excluded from promotional discounts during a sitewide sale. In this situation, a specific product or products will not display a discount when viewed and no discount will apply to the cost of an excluded item when a promotion is applied at checkout. Varying products may be excluded from a promotion at any time. Products excluded from a sale will be visible on the website or promotional materials.

Promotion and Sale Details

Example: Buy $199 worth of product and save 15% on your total purchase, buy $699 worth of product and save 20% on your total purchase, buy $999 or more worth of product and save 25% on your total purchase.

Extra $20 Off Promotion

To redeem, add at least $159 of merchandise to your shopping cart and enter special promotion code during checkout. Sales tax and previous purchases do not qualify toward $159 qualifying purchase amount. This offer is not redeemable for cash or gift cards. Offer subject to adjustment due to returns, cancellations and exchanges. Other restrictions may apply. Offer subject to change without notice.